Privacy Policy

This Privacy Policy describes how Asolva, Inc. (“Asolva,” “we” or other first person pronouns) treats the information we collect and/or receive from our clients and the individual users of our services (“Services”).

User Information

In order to access our Services, users must be authorized with a set of unique login credentials and will provide any required contact information such as email addresses or work location. We will refer to that type of information as “User Information.”

We may use this User Information to:

  • Provide you with Services and validate your user rights;
  • Pre-fill form fields on the Site for your convenience;
  • Analyze how you use the Services we provide to you and improve them accordingly;
  • Maintain and improve our Services and alert you of any software or browser compatibility issues;
  • Troubleshoot problems;
  • Detect and prevent errors, fraudulent or criminal activity or misuse of our Services;
  • Perform research that may help us to plan and develop products or services;
  • Communicate with you if you make an inquiry about your account or the Services;
  • Provide you notice of any administrative issues or alerts about your account or the Services;
  • Offer other products or services that we believe may be of interest to you; and
  • Enforce our rights and our Privacy Policy.

We will never sell any of your User Information or provide it to third parties for their own marketing purposes without your permission. However, there may be extraordinary circumstances under which we will share your User Information, such as:

  • In response to law enforcement requests, subpoenas, court orders or other legal processes;
  • To investigate and/or prevent fraudulent or criminal activity, or threats to the security of our Services;
  • To protect the safety of our users or the general public; or
  • As otherwise required by law.

Subject to the applicable confidentiality terms in any legally binding agreement between Asolva and its clients, we may also share or disclose your User Information in connection with a sale or merger.

Client Data

Our Services may involve the collection and storage of sensitive data related to clients (“Client Data”). As part of our Services, we may store and/or have access to Client Data and we may provide our clients and the personnel they authorize with access to and use of Client Data. Their use of Client Data is governed by their own policies and agreements. We will use and share Client Data in the same manner as User Information unless we have agreed to more restrictive terms with a client, in which case those more restrictive terms apply to our use of Client Data provided by that client.

De-Identified Data

We may collect and use de-identified data, including de-identified clinical data, for our general business purposes, including developing and improving the Services. Such de-identified data will not include any information that allows us to identify any individual.

Automatic Collection

If you use our website or the hosted version of our Services, we may use cookies, pixels, web beacons and other automated mechanisms to keep track of user interactions with our Services and with any ads we place on third party properties. We may collect information such as your computer’s IP address, the type of browser you are using and other software and hardware attributes, the websites you visit and the type of content and ads you click on. By collecting such non-personal information and performing such analysis, we are able to enhance and protect our website and better provide you with our Services.

Our Privacy Policy places no restriction on the use of any de-identified or aggregated information we collect from you under this Section. You can edit your preferences in your browser at any time to warn you before accepting cookies or to disable the use of cookies altogether.

We may also use third party services such as Google Analytics to gather and analyze user information. If you give us permission to use your location data, we may collect and use such data as well.

Do Not Track

At the time of the posting of this Privacy Policy, there is no industry or legal standard for interpreting Do Not Track (“DNT”) signals sent from Web browsers. Therefore, we do not currently respond to DNT signals. However, you may learn more about DNT by visiting

Children Under 18

Our Services are not intended for children under the age of 18. If you are under the age of 18, please do not use our Services or provide your contact information or any other personally identifiable information to Asolva. Our Services may include unmonitored content posted by users or sourced from other third parties and such content may be unsuitable for children. We do not knowingly collect or distribute information from or about children under 13. If we learn that we have received information from our about a child under 13, we will remove that information from our systems.


Any information collected by Asolva is stored using security procedures and practices that we believe are appropriate to the nature of the information. However, no online storage or data transmission over the Internet can be 100% secure. As a result, Asolva cannot guarantee the security of any information you transmit using our Services.

Foreign Countries

Our Services are provided from facilities based in the United States, and we store and process your information in the United States. If you use our Service from outside the United States, your information will be transferred to and maintained on servers or databases located outside your country. We also reserve the right to store and process information outside of the United States. Your use of our Service constitutes your consent to and understanding of this processing.

Third Party Sites and Services

We may provide links to third party websites, apps and other services. We are not responsible for those third parties and cannot control their use of any information that they collect from you. You should contact such third-party websites directly to determine their privacy policies. Changes

Asolva reserves the right to change this Privacy Policy at any time, and will do so by posting an updated Privacy Policy on our website. Changes will not affect information we obtained prior to the change without your express consent.

California Residents

Under California Civil Code sections 1798.83-1798.84, also known as the “Shine the Light Law,” any of our users who are California residents may request and receive once a year, free of charge, a notice from us describing what categories of personal customer information we share with third parties for their direct marketing purposes. That notice will identify the categories of information shared, the third parties and affiliates with which it was shared, and their names and addresses. If you are a California resident and would like a copy of the notice that the law requires, please submit a written request to the following address: In your request, please specify that you want a “California Privacy Rights Notice.” Please allow at least thirty days for a response.

Contact Us

We may email you about the Services, including but not limited to information about registration or your account, service announcements and administrative messages that are considered part of your account membership. You may also receive promotional messages from us. If you no longer want to receive such emails from us, you may follow the instructions in the emails to unsubscribe.

If you have any questions about our privacy practices, or would like us to review, update or delete your email address, mailing address or other personally identifiable information, or otherwise manage communications you receive from Asolva, please email us at